LEGAL
Privacy Policy
Last updated: June 1, 2026
This policy explains how myWarehouse collects, uses, secures and shares personal information in the course of providing ecommerce fulfilment services. It applies to visitors to our website, businesses who enquire about or use our services, and the individuals whose order details our clients pass to us so we can despatch their parcels.
SECTION 1
Information security
As a business-to-business service provider, myWarehouse collects three types of data:
Type 1 · Anonymous
Anonymous data from visitors to our website.
Type 2 · Personal
Personal data from businesses who may enquire about our services or be an active client.
Type 3 · Forwarded
Personal information from individuals and businesses, collected by our clients and forwarded to us so we can fulfil and despatch orders to home and business addresses.
You may visit our website to view the information held there and, whilst doing so, you will remain anonymous. Although you do not give any Personal Information whilst remaining anonymous, myWarehouse may record the type of browser and operating system you use to access the website, any pages accessed during your visit, and the number of visits you make. myWarehouse does this to ensure the website provides relevant information and to improve the overall quality of its services.
Personal Information will only be collected with your consent if you either request information or sign up as a client. Examples of Personal Information for information requests include name and email address. For clients, it will include your business address, email addresses, telephone numbers, and country of residence. Whilst we may refer to this as your business details, in practice — for those trading at their home address and/or using their mobile phone for both personal and business use — this information may also be personal data.
Typically, myWarehouse uses type 2 personal information from time to time to inform and educate existing and prospective clients of matters that may help them manage their businesses — for example, informing clients of delays to parcel delivery services due to poor weather.
myWarehouse may also, although rarely, use type 2 data to inform existing and prospective clients of new services or products available from myWarehouse. If you do not wish to receive marketing information about such services, you may request that your details are excluded from any promotional activity by sending us a support ticket.
Type 3 personal information is ONLY used by myWarehouse to address parcels and packages on behalf of our clients. myWarehouse NEVER uses type 3 data for any other purpose, but in the act of fulfilling client orders some data is shared with couriers and postal services both within the UK and internationally.
myWarehouse operates internationally and there may be occasions when transient or incidental information you submit to us, which may include personal information (such as name, work phone and email), is processed outside the country you engaged us in. By submitting information to us, you agree to this.
SECTION 2
Information security
Personal data, of all types, is at the top of our agenda, and our commitment to protecting and managing your information is always at the forefront of our minds. We treat all information in accordance with globally acknowledged information security standards such as ISO 27001, along with the application of appropriate local data protection standards. Should you have any queries, please contact us by email or send a support ticket.
Customer data is never used for any purpose other than the consignment of orders in line with our terms of service. As part of that process, order data is provided per parcel to our couriers / Royal Mail, but we never share that data with any other parties or make it available in any form.
In accordance with data privacy best practice, all order customer details will be redacted 30 days following the last despatch date (e.g. if an order is shipped in multiple parts, the last despatch date relates to the final despatch). Order ID, dates and product details will be retained, but all sensitive data relating to the end customer will be removed from our systems.
The data itself is secured within a dedicated server hosting environment. Only our IT team can directly access the data on that server (with the exception of the hosting data centre team, who are ISO 27001:2013 compliant), so we are able to comply with any requirement for access to or modification of the data, and can comply with requests from anyone who wishes to be completely removed or deleted from the core database itself.
Within the myWarehouse team, access to customer order information is granted on an as-needed basis using role-based authentication. User actions on the system are logged so we are able to monitor and trace activity.
SECTION 3
Origination of personal information
In accordance with the GDPR accountability principle, myWarehouse records where personal data came from and with whom it is shared (e.g. which organisations).
From May 2018, new clients need to consent in writing to our use of their data for the purposes mentioned in this policy statement.
SECTION 4
Our Data Protection Officer
The Managing Director of myWarehouse is responsible for data protection compliance. All queries relating to our governance arrangements are to be made in writing, by email, to hello@mywarehouse.uk, marked for the attention of 'Managing Director'.
SECTION 5
Data access requests
You may request for your personal information (type 2 or 3) to be copied or removed, or simply request that we declare the information we are storing relating to you, by emailing the Managing Director at hello@mywarehouse.uk. You must provide reasonable evidence that your identity matches the personal information being requested.
Type 2 data requests
A copy of your data can be emailed within 30 days of request.
An amendment to your data will be actioned within 30 days of request.
A statement of the scope of information we have on file can be emailed within 30 days of request.
Removal of data will be actioned within 30 days of request. Note that type 2 data is integral to our core service, so this will necessitate an end to any fulfilment contract in place with this client.
Type 3 data requests
A copy of your data can be emailed within 30 days of request.
An amendment to your data will be actioned within 30 days of request.
A statement of the scope of information we have on file can be emailed within 30 days of request.
Removal of data will be actioned within 30 days of request.
SECTION 6
Cookies
Cookies are small files of information stored on your computer's hard drive. Cookies do not contain any Personal Information about you but allow our web server to recognise you when you visit the website. If you do not wish us to use this information, you may set up your browser to reject cookies and/or refuse cookies when first using the website.
SECTION 7
Data protection
myWarehouse is registered as a data controller (reg. no. A8271228), and your Personal Information is protected in the EU by the Data Protection Act 1998 ("the Act").
Under the Act, myWarehouse is legally obliged to process your Personal Information lawfully and fairly and in such a way that it is kept secure. You may require myWarehouse to correct any mistakes in any of your Personal Information.
SECTION 8
Disclosure
We will only disclose your Personal Information to third parties for any of the following reasons:
1. If you have consented for us to do so.
2. If we are under a legal or regulatory obligation to do so.
3. When we use third-party service providers to provide services that involve data processing (where we will ensure the appropriate safeguards are in place to protect your Personal Information).
By using our website, requesting information from myWarehouse, or signing up to use our fulfilment services, you consent to myWarehouse collecting and using the data in the way set out above.